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Control Electronics & InfotainmentControl Electronics & Infotainment
Customer-specific Electronic Control Units for various automotive domains such as ADAS, chassis, body, infotainment and powertrain.
Telematic Control Units, Antenna Systems, and V2X units for services such as remote diagnostics and services, positioning, stolen vehicle tracking, emergency calls, etc.
In-Cabin MonitoringIn-Cabin Monitoring
In-Cabin Sensors for life detection, vehicle cabin monitoring and people counting.
In Vitro DiagnosticsIn Vitro Diagnostics
Laboratory Analyzers for Clinical Chemistry, Immunochemistry and Molecular Diagnostics Applications.
Point of Care TestingPoint of Care Testing
POCT Devices and Rapid Test Readers for Clinical Chemistry, Immunochemistry and Molecular Diagnostics Applications.
Patient Diagnostics & MonitoringPatient Diagnostics & Monitoring
Non-invasive Medical Devices for Clinical Diagnostics, Physiological Monitoring and Telemedicine Applications.
Medical SW for Regulated Diagnostics & Monitoring DevicesMedical SW for Regulated Diagnostics & Monitoring Devices
Software as a Medical Device (SaMD), Firmware & Software in MD/IVD Devices, Technical Service and Manufacturing Applications.
In-House EngineeringIn-House Engineering
Part of our teams are located within client’s installations. Client’s efficiency taking advantage of Idneo know-how.
Contract ManufacturingContract Manufacturing
Product manufacturing for high-complexity and low-volume products in Idneo facilities, as well as pre-series prototypes.
Test labs in the fields of EMC and Electrical Safety, as to reduce risks and ensure Compliance with global regulations and/or manufacturers specifications.
Battery Management SystemBattery Management System
Engineering solutions in the field of electrification and energy storage based on Lithium batteries.
Vision SystemsVision Systems
All around-vehicle cameras for Autonomous Driving and Driver Monitoring Systems.
Engineering ProjectsEngineering Projects
Full-cycle product development, including firmware, connectivity and Cloud.
Industrial Design  & UX / UIIndustrial Design & UX / UI
Fitting industrial design with mechanical design, product engineering and system integration.

Quality & Suppliers



quality and suppliers

Supplier Quality Manual

You can download our Supplier Quality Manual in PDF format.

General Purchasing Conditions

for the Idneo Technologies S.A.U.

1. Terms and Conditions

1.1. These general purchasing conditions (the “General Conditions”) establish the terms, clauses and conditions that shall apply to all purchases and contracts for goods and services by any of the companies of the IDNEO TECHNOLOGIES S.A.U. (“IDNEO”).

1.2. The General Conditions are made available to the supplier of goods or services (the “Supplier”) along with purchase orders. If IDNEO fails to attach the General Conditions to the relevant order, these General Conditions shall still apply, since they have been made public in IDNEO’s website.

1.3. The General Conditions constitute an entire agreement between IDNEO and the Supplier. The General Conditions shall govern their relationship in general and replace any prior agreements and declarations, oral or written, between the parties on this subject. These General Conditions may be complemented by specific conditions. Should any discrepancy exist between the General Conditions and the specific conditions, the latter shall prevail.

1.4. The Supplier acknowledges and accepts that (i) the relationship with IDNEO is NOT exclusive; (ii) volumes are not warranted by IDNEO; and (iii) Supplier’s compliance with these General Conditions is essential for IDNEO.


2. Orders. Acceptance

2.1. Purchase orders sent by IDNEO are purchase offers that can be accepted by the Supplier within [10] days from the date in which the offer is made unless expressly provided otherwise (the “Acceptance Period”).

2.2. If the offer is not accepted within this acceptance period, the purchase order will be automatically revoked, unless IDNEO resolves to revive it sending a written notice to the Supplier. IDNEO is entitled to revoke purchase orders at any time within the Acceptance Period if Supplier has not duly accepted the relevant order yet.

2.3. The purchase orders will be deemed accepted by the Supplier upon:

(a) receipt by IDNEO of the relevant order signed by the Supplier within the Acceptance Period;
(b) receipt by IDNEO of notice and documents evidencing shipment of the goods specified in the relevant order; or
(c) performance of the services specified in the relevant order.

2.4. Accepted purchase offers (amount, quality, price, costs, risk of loss, delivery dates, etc.) shall be binding on the Supplier in all itsterms.

2.5. Acceptance of the purchase orders imply acceptance of the General Conditions and, where applicable, of the specific conditions.

2.6. A Purchase Order does not constitute an acceptance by IDNEO of any offer or proposal by Supplier, whether Supplier quotation, acknowledgement invoice, or otherwise.


3. Cost and Price

3.1. Unless stipulated otherwise, prices agreed are [Delivered Duty Place (DDP – Incoterms® 2010)]. The Supplier is solely responsible for any and all expenses, costs, customs charges, taxes, tariffs, duties, insurance charges, handling, packaging, storing, loading, transporting, unloading, delivering, inventorying and other costs related to the delivery of the goods or the performance of the services, unless otherwise
provided in the relevant order.

3.2. The price will be stated in the offer. The price will be comprehensive and includes all expenses and costs listed under 3.1 above. Agreed prices are not subject to increase for any reason including, inter alia, increases in raw material or component costs, labor costs, or overhead costs. However, the agreed prices may be subject to mandatory decreases if so provided in the purchase order.

3.3. All prices are VAT excluded, unless expressly provided otherwise.

3.4. Any benefit or credit resulting from an order, such as trade credits, export credits, customs duty refunds, tax discounts, rebates, etc., pertain
to IDNEO unless otherwise specified on the order.
3.5. The Supplier undertakes to reduce their products’ price in the case of reductions in rates, customs duty or similar applied to such products.
The referred reduction of the price shall match with the one caused in the applied rate.


4. Delivery of Goods

4.1. All goods must be properly packed, marked and shipped as required by IDNEO in writing. It is particularly important that each individually packed unit be identified with an Odette label. The Supplier will be responsible for any expenses incurred by IDNEO resulting from inadequate packing, marking or shipping.

4.2. All packing materials must be recyclable, returnable or disposable. The Supplier, at its own expense, will be responsible for clearing returnable containers and removing or modifying any identifying labels.

4.3. Time is of the essence. All goods must be delivered within the scheduled delivery deadlines. Shipment and delivery must be made in the amounts, place, date and time specified in the order. If agreed delivery date is not achievable notification and new planning shall be sent to IDENO as soon as possible to minimize impact on operational activities.

4.4. Delivery date is determined by the date of receipt of the goods in the place stated in the relevant order.

4.5. If the purchase order establishes a period of time when goods shall be delivered, the Supplier shall not stop supplying parts until the end of such agreed period. In case of breach, the Supplier will be the responsible for all damages caused to IDNEO and/or IDNEO’scustomers.

4.6. [If the term of the supply relation is not defined in the purchase order, the Supplier shall keep supplying goods to IDNEO for a minimum period of 6 months. This 6-month period can be extended or reduced at IDNEO’s option. During this period, IDNEO will be entitled to find an alternative source of supply. In such event, the Supplier shall cooperate and shall do its best efforts in order to facilitate the supplier change in the fastest and most efficient way.]

4.7. After serial end of production, the Supplier must be able to supply service parts for a period of 15 years after the end of production. The piece price during the first 5 years after End of Production will be the same as the serial price, except any adjustment that might be justified due to differences in packaging or logistic costs.

4.8. [If the deadlines, quality or quantity terms of the order can not be met, the Supplier must notify IDNEO in writing within 24 hours from receipt of the delivery schedule. Such written notification shall not release the Supplier from its liability for any expenses, damages and costs sustained by IDNEO and/or IDNEO’s customers as a result of such breach, including administrative costs or expenses.]

4.9. If, because of an act or omission of the Supplier, there is a risk that the qualitative and/or quantitative requirements and/or delivery dates cannot be met, the Supplier will be responsible for sending the right products within a term determined by IDNEO, at its own expense, notwithstanding the Supplier’s liability for the delay, defective materials or failure to deliver all or part of the goods.

4.10. The Supplier shall take all corrective actions at its own expense with respect to the plants where the products are to be used, not to the intermediate warehouse. For example, goods shipped to replace defective goods must be shipped to the plant which will use the product, regardless of its geographical location.

4.11. In the event of delays or any other problem arising when the products or materials are delivered to intermediate warehouses or destination points other than final destination, the Supplier shall take the appropriate corrective actions to comply with its obligations, regardless of where the goods are located (urgent shipping of new goods to the final destination, for example).

4.12. The supplier will ensure the supply of components in any case, including exceptional situations. Therefore, it will have mechanisms to mitigate the effects of unplanned situations including strikes, breakdown of machinery or lack of supplies (as examples).


5. Documentation

5.1. The Supplier shall include a numbered delivery note with each shipment showing the place where the product is to be delivered. If required by IDNEO, the Supplier will enclose specific certifications along with the shipments.

5.2. In international shipments, the Supplier shall include an invoice with prices (if required) along with the delivery note, and any other documentation required for exportation from the Supplier’s country and/or for importation into IDNEO’s receipt country. The country of origin of the materials used in the components and the value added tax (VAT) for each country shall also be indicated.

5.3. All the documents sent by the Supplier regarding the goods shall be written in the language of the destination country or in English, except as otherwise provided in the order.


6. Transfer of Risk. Ownership

6.1. The Supplier bears all risks of loss or of damage to the goods until the goods are received by IDNEO at the place to which the goods are to be delivered in accordance with the order.

6.2. Except as otherwise agreed in writing, all materials, tools, molds, gauges, or specific equipment provided to the Supplier by IDNEO or made by the Supplier and billed to IDNEO are and shall remain exclusive, non-distrainable and inalienable property of IDNEO.

6.3. The Supplier shall store and maintain all property in a sheltered location. The molds, tooling and the rest of the tools will be clearly marked to indicate exclusive ownership as follows:

(a) Property of IDNEO;
(b) Property of the relevant customer; or
(c) Property of the Supplier.

6.4. All molds or tools used in the production process or which have a direct impact on quality or delivery shall be continually checked and inspected by the Supplier to guarantee that they remain in perfect operating condition. The molds and tools maintenance shall be done by the Supplier and at its own expense.

6.5. The Supplier shall assume the risk of loss or deterioration of such materials, tools, molds, gauges, and/or specific equipment while they are under direct or indirect possession or under its responsibility. The Supplier shall insure them accordingly against the risk of loss, theft, or any other type of damage, being IDNEO the beneficiary of such insurance policy.

6.6. Upon Buyer’s request, the Supplier shall immediately return IDNEO’s property, correctly packed and marked. The Supplier shall cooperatewith IDNEO in moving the goods owned by IDNEO out of the Supplier’s facilities.


7. Invoicing and Payment

7.1. Supplier’s invoices and/or advance shipping notices for goods must include the purchase order number, quantity of pieces in the shipment, number of cartons or containers, Supplier identification, and bill of lading number.

7.2. Payment shall be made according to the terms individually agreed / Supplier’s invoices will be payable depending upon the date of receipt of both (i) conforming goods and (ii) the Supplier’s bona fide invoice.

7.3. Unless otherwise agreed all invoicing will be made through electronic data interchange and all payments will be made by electronic funds / wire transfers. If a payment date falls on a non-business day, payment will be made on the following business day.

7.4. In case of premature shipments, payment will be made according to the agreed delivery date.

7.5. In case of defective deliveries, IDNEO shall be entitled to withhold payment pro rata to the value until the defective goods have been replaced.

7.6. The Supplier shall not be entitled to assign his receivables to third parties or to have such receivables collected by third parties without the written consent of IDNEO, which shall not be unreasonably withheld. In the event of an extended retention of title, agreement to resale is assumed to have been given.

7.7. IDNEO’s payment of any invoice does not constitute (i) final acceptance of the goods; (ii) a waiver of rights for any breach of the Supplier; and/or (iii) a waiver of any rights of IDNEO to reject the Goods. Any waiver by IDNEO of any breach by the Supplier in one occasion will not constitute a precedent and thus preclude IDNEO from seeking any recovery from the Supplier.


8. Products Specifications. Quality Expectations

8.1. All product’s specifications, including materials and components and processes, must be approved by IDNEO prior to production manufacturing by the Supplier. The Supplier shall obtain approval in writing prior to commencing production manufacturing. Otherwise, the Supplier shall be responsible for all expenses, damages and related costs. This approval shall be gained through verification of the supplier’s capability to deliver according to design specifications.

8.2. The Suppliers’ quality assurance system will ensure traceability and identification of Idneo Technologies’ PRODUCTS through the identification of Idneo Technologies’ PRODUCTS, throughout the Supplier’s manufacturing process, according to the specifications agreed between both parties.

8.3. The Supplier shall manufacture the Products using a quality assurance process to ensure repeatability and consistency of the products conforming to applicable specifications. Supplier shall submit to Idneo Technologies its quality assurance documentation prior to initiating the supply of the products to Idneo Technologies, and shall furnish real evidence in form of inspection data or test results or certificates to show adherence to such quality standards during regular production. Prior to making any Idneo Technologies’ approved modifications to the PRODUCTS, its manufacturing process and/or quality management system, Supplier shall furnish to Idneo Technologies its revised quality assurance procedures, together with the inspection data. At Idneo Technologies request, Supplier shall provide on-going evidence of conformance to Supplier’s quality assurance. ISO 9001 and/or ISO 13485, IATF 16494 will be considered positively and evidence shall be presented in case of having one or more of such certificates.

8.4. The Supplier’s quality assurance system shall define in a document the potential failure modes that may arise from the production allocation of Idneo Technologies PRODUCTS and the corrective actions that the Supplier deems necessary in order to ensure the manufacturing of Idneo Technologies PRODUCTS in a repeatable and consistent way. 

8.5. Idneo’s Supplier Quality Manual that should be strictly followed by all suppliers in addition to all requirements hereby defined.

8.6. The Supplier accepts, acknowledges and undertakes to comply with internal procedures of IDNEO, unless such procedures conflict with the laws of the country where the goods are to be delivered or the country of the Supplier. The Supplier hereby acknowledges having been provided with a copy of the aforementioned procedures and has fully understanding of the contents of the same.

8.7. These procedures may be modified and updated form time to time by IDNEO. In such event, the Supplier shall be responsible for complying with the updated procedures upon notification and approval by IDNEO.

8.8. Idneo is entitled to visit the Supplier’s facilities to inspect documents, records, facilities, products, materials and any of the IDNEO’s property related to any of the obligations resulting from an order.

8.9. The Supplier must offer a customer service of properly trained technical personnel (unless relieved of this obligation by IDNEO in writing). This service must be capable of satisfying IDNEO’s needs and must be available 24 hours a day, including weekends and holidays, providing different telephone numbers for IDNEO.

8.10. Supplier will keep proper records of the manufacture of the PRODUCTS as required by applicable quality standards, laws and regulations in effect for the Supplier premises or as specifically required by Idneo Technologies.


9. Non – Conforming Product

9.1. Any issues involving non-conforming products must be resolved as soon as possible with appropriate procedures and/or root cause corrective action in place to effectively eliminate future occurrences.

9.2. Idneo Technologies will notify the Supplier, using the Supplier Non-Conformance Report (SNCR), of all rejected PRODUCTS. After an investigation and determination of root cause and corrective action required, the Supplier will complete the SNCR. The SNCR is to be issued by the Supplier to Idneo Technologies within fifteen (15) calendar days after Supplier receives SNCR.

9.3. Where PRODUCT rejection or failure to deliver to schedule impacts Idneo Technologies or Idneo Technologies ability to satisfy its customer commitments, the Supplier shall be liable for relevant damages related in its delivered products.

9.4. Where deliveries are accepted under concession accepted by both parties, Idneo shall be entitled to apply a 5% reduction to the price of the delivered and affected parts.

9.5. If the PRODUCT fails to conform to the Idneo Technologies specifications and acceptance requirements, Idneo Technologies and the Supplier agree to expeditiously collaborate together to identify and resolve causes of non-conformance and unacceptability to effectively eliminate future occurrences. Idneo Technologies and Supplier may, exercise one or more of the following options (in preferred order as presented):

(a) Supplier will promptly replace or correct PRODUCT, at its own expense (including shipping costs) after receipt of notice from Idneo Technologies. If repair or replacement is not possible, Supplier will refund purchased price of PRODUCT and shipping cost. If Supplier fails to replace such PRODUCT in an acceptable time period to Idneo Technologies, Idneo Technologies has the option
to terminate this Agreement for default in accordance with Section 8 and pursue available remedies under Section 17.
(b) Idneo Technologies may repair Supplier manufactured PRODUCT and charge Supplier for the cost. This authorized repair will not void the warranty of the PRODUCT. Idneo Technologies agrees to perform all repair activity in an environment that complies with IPC Workmanship standards. Idneo Technologies agrees to provide Supplier complete repair and inspection documentation.


10. Change Management

10.1. Idneo Technologies have the right to request changes to PRODUCT specifications at any time, such as material
substitution, material addition, material deletion, material repositioning, or other change in specification to which
PRODUCTS must conform. Idneo Technologies shall issue to Supplier an Engineering Change Order (“ECO”) as
formal written notice of such changes.

10.2. Supplier agrees to acknowledge such change in writing within ten (10) days after receipt and, subject to the parties’ mutual written agreement on any equitable adjustments in the purchase price and/or delivery schedule as is appropriate, Supplier will comply with the ECO within thirty (30) days where feasible or such longer period as mutually agreed to by both parties to accommodate necessary manufacturing modification and material lead-time/availability issues.

10.3. Should Supplier wish to propose alternative construction or manufacturing techniques or other changes, either in equipment and sourcing, in any PRODUCTS sold to Idneo Technologies herein, written requests must be submitted to Idneo Technologies QA department, and Supplier must obtain written approval via Idneo Technologies -generated ECO or deviation before implementing such changes. Any Supplier-generated drawings, design files, or other documentation which incorporates such Supplier-requested design changes or any manufacturing processes related thereto shall be maintained and controlled at Supplier, but shall be supplied to Idneo Technologies at Idneo Technologies ’s request. Supplier shall confirm to Idneo Technologies all charges related to the performance of required changes to PRODUCTS including, without limitation, materials and work in progress, and the appropriate Idneo Technologies supply chain representative shall issue a purchase order to Supplier within fifteen (15) days of Supplier’s written confirmation for such changes, and Idneo Technologies ’s acceptance thereof, prior to invoicing by Supplier. Idneo Technologies shall have the right to terminate this Agreement, or the applicable order(s), if Supplier
makes its own engineering changes without Idneo Technologies approval and such changes are not reasonably acceptable to Idneo Technologies.

10.4. Supplier has an obligation, with respect to implemented changes to the PRODUCTS, to stabilize its manufacturing processes such that repeatability of the quality of the PRODUCTS is assured. At the discretion of either Idneo Technologies, Supplier shall be responsible to furnish documentation that verifies the success of the implemented change(s).

10.5. The Supplier is responsible to flow down any ECO that affects PRODUCTS manufactured by validated subcontracts. Suppliers should ensure that statements in this section 9 are applied to subcontract.


11. Product Inspection. Notification of Deficiencies

11.1. The Supplier acknowledges that IDNEO is not obliged to inspect the goods upon reception and waives the right to request IDNEO to run such inspections. Therefore, even if the goods are not inspected by IDNEO, or even if IDNEO has not complained or has accepted such goods, the Supplier shall not be released from any type of liability for the defective product or service.

11.2. The Supplier must ensure the quality of the goods. The quality shall be as required on each product specification and/or quality standard as well as on the demands derived from any applicable normative and guarantees granted. The goods must be delivered with “zero defects”.
The Supplier undertakes to apply its quality system exhaustively to guarantee the manufacture and delivery of quality products and services.

11.3. IDNEO will have the right to reject, return or stop the delivery of goods which are not adjusted to the established warranty and specifications, including drawings, specifications, standards, Special Characteristics (SC’s) definition, master samples, applicable normative, etc.; even if the non-conformity is not detected until intermediate stages of production, final product or assembly of the product in the facilities of any IDNEO’s customer.

11.4. The Supplier shall remain liable for any expenses and damages arising out or resulting from these non-conformities or quality defects.

11.5. However, at the moment IDNEO rejects, return or hold any good that do not meet the established specifications, the quantities involved are automatically reduced and accounted as non-delivered. Only conforming goods (i.e. goods in perfect conditions and fulfilling the quality requirements) will be considered as delivered goods).

11.6. In the event of quality defects or non-compliance with whichever given warranty, IDNEO shall be entitled to request from the Supplier (i) replacement of the defective goods, at no cost to IDNEO; or (ii) the cost of reworking and/or repairing the defective goods (either IDNEO itself or a third party subcontracted for these purposes). Any expenses incurred by IDNEO for defective or non-conforming goods shall be borne by the Supplier. IDNEO will be entitled to offset any outstanding amounts of whatsoever nature payable by IDNEO to the Supplier to cover these costs and expenses.

11.7. In the event of a quality problem (non-conformity), IDNEO expects immediate contention actions from its suppliers to protect both IDNEO and IDNEO’s customers against receiving defective goods. In such cases of delivery of defective products, the Supplier will receive a nonconformity notice from IDNEO stating the defect found in the delivered goods. Upon receipt of this notice, the Supplier will carry out a detailed analysis about the defects found in the parts and will answer to the form describing clearly and accurately the root cause of the nonconformities, as well as detail the corrective actions needed to solve the found quality defects. The answer reaction and response times will be determined by the seriousness of the non-conformity and will be specified in the report. All of this notwithstanding the Supplier’s obligation to indemnify IDNEO for the damages sustained as a result of delivering defective products, which do not comply with the warranties, standards and instructions, or material that does not meet quality requirements.

11.8. In cases of defective products or without the required quality, IDNEO will be entitled, at Supplier’s cost, to adopt the following specific contention systems:

(a) Contention I: Unitary selection, checking and identification (by the Supplier) of 100% of the product suspected of being nonconforming, through the implementation and acceptance by the Supplier of definitive corrective measures. If further non-conformities are found subsequent to the commencement of Contention I (that is, products identified and checked by unit that, in spite of it, they are still non- conforming) they may go on to the Contention II.

(b) Contention II: Unitary selection, checking and identification (by an external company other than the Supplier and approved by the Buyer with charge to the Supplier) of 100% of the product suspected of being non-conforming, through the implementation and acceptance by the Supplier of definitive corrective measures.

11.9. The Supplier undertakes to keep a stock of products on hand at its facilities in the quantities and with respect to the materials determined by IDNEO in order to ensure continuous supply.


12. Supplier’s Covenants and Warranty. Indemnity

12.1. The Supplier undertakes to keep its product competitive in terms of price, technology and quality in relation to market standards during the term of the supply. If, after a reasonable period of time, IDNEO considers that the product is not competitive, IDNEO will inform the Supplier. IDNEO and the Supplier will implement a cost reduction program to enable the Supplier to bring the price down to the market level. If this goal can not be achieved, IDNEO reserves the right to obtain these components from another supplier, in which case the Supplier will not be entitled to any indemnity of any kind.

12.2. The Supplier ensures that, the products and/or tools (i.e. molds, tooling, etc.) shall:

(a) adapt to the specifications, drawings, samples, instructions and normative given by IDNEO;
(b) comply with any normative from the countries where the products are going to be produced and/or used;
(c) be able to be traded and will not infringe the rights of industrial or intellectual property of third parties;
(d) be free from design defects insofar as the design concerns to the Supplier; (e) be free from defects in materials, production, work and/or rework; and (f) properly comply the entrusted functions for the car or the system.

12.3. In the event any PRODUCT fails to meet the foregoing warranty, Supplier is responsible for reimbursement of all associated costs to Idneo Technologies for any or all of the following conditions:

(a) All labour expenses, including base pay, overtime premium, and associated taxes and benefits, for work caused by lack of usable parts.
(b) Removal of unusable parts from the total supply chain, from the dock to Idneo Technologies inventory, including, but not limited to freight and disposal fees.
(c) Direct expenses for rework, including but not limited to labour, benefits, and materials.
(d) Field repairs, if defective PRODUCTS have been already installed at customer sites. These costs would include, but not be limited to, labour, travel costs, and materials.
(e) All other costs and expenses incurred by Idneo Technologies (including reasonable legal fees) due to warranty claims arising from customers and associated with Supplier’s defective product including but not limited to all costs associated with any delay or disruption in production, out of sequence production, and delay in delivery to customer of.

12.4. The Supplier warrants IDNEO that the goods supplied are free from liens and encumbrances in favor of any third party.

12.5. The current warranty is extended along the period of time indicated in the purchasing order specifications or, lacking that, along a 3 years term after the delivery of the product.

12.6. In all cases where IDNEO offers its clients a longer warranty period, the Supplier shall assume such a period and accept the dates determined by the end customer as the starting and ending dates of the warranty period. It will be required to the Supplier the assumption of the new warranty period, as a consequence of the exposed on this paragraph, regarding the parts delivered from the Supplier’s notification date on.

12.7. The warranty period for repaired or substituted goods shall be the same period than the initial warranty.

12.8. The previous paragraphs related to the warranty shall be of application even in the case the Supplier has stopped delivering the product or service, has stopped being a supplier, the contract has been considered terminated between IDNEO and Supplier or the delivery of the production has been stopped by any reasons or causes not defined on these purchasing conditions.

12.9. The right of IDNEO to claim to the Supplier in relation to a defect covered by the warranty will be effective even if IDNEO had accepted any product or part of it.

12.10. Without prejudice to the provisions of section 9 above, the Supplier shall indemnify, pay all costs and expenses and hold IDNEO harmless from any costs associated with product recalls followed as a consequence of defects in products attributed to Supplier’s fault or carelessness.

12.11. The Supplier shall hold IDNEO harmless from and indemnify IDNEO for any expenses, charges or encumbrances arising from its failure to comply with its contractual obligations to any third parties, including without limitation its suppliers, contractors, employees, agents or any legal or natural person.

12.12. The Supplier shall hold IDNEO harmless from and indemnify IDNEO for any liabilities or injuries and will compensate IDNEO for any and all losses, financial guarantees, costs, damages or expenses incurred by IDNEO as a result of any claim or action against it as arising from the purchase, use or sale of the goods supplied by the Supplier. The Supplier shall therefore be held solely liable for the damages caused to any third parties or their property, or the claims made by the same in relation to and/or arising from any goods supplied by theSupplier.


13. Insurance

13.1. The Supplier shall take and maintain, at its sole expense, a policy covering at the very least:

(a) the liability derived from a breach of the Supplier’s obligations to IDNEO. This may include but is not limited to covering the damages derived from defects; late delivery; damages associated with incomplete deliveries; damages to tools, molds and other property of IDNEO, bodily injury and property and personal damages derived from the supply of defective materials and, in short, any charge which can be substantiated by IDNEO to the Supplier associated with product non-conformities, product rejections or returns as a result of non-compliance with specifications, standards, designs, drawings and IDNEO’s instructions in general, etc.

(b) risks to merchandise, machinery and materials which were in its hands or under its responsibility, such as fire, flood, explosion, civil commotion, natural disasters of any kind, loss or theft of material, etc. The insurance policy will also cover the objects, tools or merchandise owned by IDNEO or IDNEO clients but located in the Supplier’s premises.
(c) property damages to the merchandise during or as a consequence of being transported, regardless of the means oftransport.

13.2. The Supplier undertakes to make provisions for interruptions in its electricity, gas and water service, so that any damage sustained by IDNEO due to late or lack of delivery, material defects, etc. as a consequence of such interruptions shall be attributable to theSupplier.

13.3. The insurance policy shall stay in place as long as commercial connections exist between IDNEO and the Supplier.


14. Industrial and Intellectual Property

14.1. The Supplier guarantees that the products sold (used individually or in a combination) and, in such a case, the service provided, do not infringe any patent, utility model or industrial secret or whichever other rights of industrial or intellectual property of a third part, and accepts and undertakes to indemnify IDNEO, its heirs and clients for any claim, lawsuit, expense and, in general, any damages and costs derived from the infringement of such rights.

14.2. The Supplier undertakes to ensure that the parts manufactured on the basis of the IDNEO’s standards, drawings, instructions and/or specifications may not be used by the Supplier for its own use or sold to third party individuals or legal entities without the express written consent of IDNEO. IDNEO does not transfer to the Supplier the Intellectual Property rights of the goods manufactures following its directions and models, and the Supplier may not use the same other than to produce and supply goods to IDNEO.

14.3. Unless otherwise provided in writing, the current General Conditions do not involve any kind of release, license of rights, sublicense or transfer of use or property in favor of the Supplier or third parties regarding the patents, utility models, know-how, trademarks, and the rest of the industrial or intellectual property rights belonging to IDNEO or of which it has rights to use.

14.4. Every work result, including any kind of inventions, which come up as a consequence of the supplying relations will be property of IDNEO, which shall be exclusive right to use, to market and to exploit such results or inventions in its’ own way.

14.5. IDNEO will be the only organization legitimized to request patents or utility models in the whole world with regard to whichever inventions or results come up as a consequence of the supply execution.

14.6. The Supplier shall not carry out any action nor shall it adopt any measure which may affect the validity of the industrial and intellectual property rights of IDNEO and undertakes to refrain from registering or seeking the registration, in its name or in the name of any third party, of any trade name, domain name, trademark, symbols or other distinctive signs which are similar to those of IDNEO or which may cause confusion with the activity, services, products or establishment of IDNEO.


15. Termination

15.1. Termination for cause. IDNEO is entitled to immediately terminate all or any part of each purchase order, without any liability form IDNEO to the Supplier if the latter:

(a) does not comply with applicable laws and regulations;
(b) breaches any term of the General Conditions;
(c) repudiates, breaches or threatens to repudiate or breach any of the terms of the purchase order including, without limitation, the warranties provided in the General Conditions;
(d) fails to perform or deliver the goods as, where and when specified by IDNEO;
(e) fails to provide IDNEO with evidence of having contracted or timely pay for adequate and reasonable assurance, as established under section 11 above;
(f) becomes insolvent or upon filing of a petition initiating insolvency proceedings; or if Supplier gets dissolved, liquidated or ceases in its business activity; or if Supplier transforms its legal status;
(g) changes of control without the prior consent of IDNEO, where ‘control’ means the power to run the company and/or govern the financial and operating policies of the Supplier, irrespective of the relevant stake at Supplier’s share capital;
(h) assigns all or part of the contract with IDNEO without prior written consent from IDNEO.

15.2. Termination for convenience. IDNEO is entitled to terminate all or any part of the purchase order at any time and for any reason by giving written a [3]-month written notice to the Supplier.

15.3. The relationship between the parties can also be terminated by mutual agreement between IDNEO and the Supplier.

15.4. Upon termination of the purchase-supply relationship, the Supplier shall, unless otherwise directed by IDNEO:

(a) take all necessary steps to protect IDNEO’s property under its possession
(b) finish all the orders that are accepted by IDNEO as pending and binding upon termination.
(c) immediately suspend all works related to any purchase order that has not been accepted or has been revoked by IDNEO upon termination, unless as instructed otherwise by IDNEO.
(d) cooperate with IDNEO to avoid any disruption or inconvenience caused to the production, and to ensure the production will be smoothly transferred to other suppliers.
(e) transfer all goods, tooling, work in course and raw material in its possession to IDNEO, at Supplier’s expense.


16. Compliance with Legislation

16.1. The Supplier and any products or services supplied by it shall comply, at the Supplier’s expense, with all laws, regulations, codes, conventions, ordinances or guidelines applicable to the destination countries where the product is going to be produced and/or used, or related to the production, labeling, transportation, importation, exportation, approval and certification of products or services, including but not limited to those related to environmental issues Directive of ELV, REACH (Registration, Evaluation, Authorization and Restriction of Chemicals), RoHS (Directive 2011/65/EU on the Restriction of the use of certain Hazardous Substances in electrical and electronic equipment), CLP/GHS (Classification, labeling and packaging of substances and mixtures), the Dodd-Frank-Act and the Regulation (EU) 2017/821 of the European parliament and of the council of 17 May 2017 laying down supply chain due diligence obligations for Union importers in respect to Conflict Minerals (gold, tin, tantalum and tungsten sourced from conflict regions as the Democratic Republic of Congo and adjacent countries), labor laws in general, working hours and employment conditions, workers’ rights, employment benefits, subcontractor selection, safety of vehicles and installations, etc.

16.2. The Supplier shall obtain all necessary approvals, licenses, permits and/or authorizations required for the supply of the goods or provision of service under the laws and regulations of the relevant jurisdictions involved in the manufacturing, transportation, delivery and receipt of the goods.

16.3. Pursuant to the provisions of the regulations in force on Personal Data Protection, the Parties hereby notify their counterparty that all personal data that appears in this Agreement and any data derived from the relationship will be processed by each of the parties to carry on the contractual relationship. The legal basis for processing the data is correct performance of this Agreement. It is necessary to provide the said data because, otherwise, it would not be possible to manage the contractual relationship. The data will be kept while the relationship remains in force and while its erasure is not requested and, in any event, to comply with any applicable legal limitation periods. The data shall not be transferred to third parties and international transfers of the data are not foreseen, unless this should be required by law. Data subjects may exercise their rights to access, rectification, erasure, portability, limitation and objection by writing to the addresses of each of the parties as set out below. Furthermore, data subjects have the right to complain to the Supervisory Authority (Spanish Data Protection Agency: www.aepd.es).


17. Confidentiality

17.1. The Supplier shall keep all information received from IDNEO strictly confidential and undertakes not to reveal the information to third parties, except with the IDNEO’s written consent. The Supplier also undertakes to notify its employees of this obligation and shall be liable for any breach of this non-disclosure obligation committed by its employees.

17.2. The Supplier further undertakes not to use the information received from IDNEO for purposes other than the correct compliance with and execution of its relationship with IDNEO. The Supplier also undertakes to notify its employees of this obligation and shall be liable for any breach of this non-disclosure obligation committed by its employees.


18. Assignment

18.1. The Supplier is not entitled to assign the rights and obligations under the purchase order without IDNEO’s prior written consent. The assignee must comply with the General Conditions and the specific conditions, as the case may be, ensuring quality standards and timely and appropriate delivery. The Supplier is responsible to provide the General Conditions and all agreed terms to the assignee.

18.2. IDNEO is entitled to fully or partially assign its rights and obligations under the purchase order without Supplier’s consent, as long as the terms and conditions of the purchase order are not substantially modified.


19. Changes

19.1. IDNEO may introduce changes to its purchase orders at any time, notifying the Supplier in written form (e.g. written letter or fax). or text form (e.g. e-mail). All such modifications will be effective upon receipt of the notice by the Supplier and may include changes, amongst others, in (i) drawings, designs, specifications, engineering levels, materials; (ii) shipping or packaging methods; (iii) change of delivery time and location; and/or (iv) control and evaluation systems, etc.

19.2. The Supplier must justify and notify IDNEO if the modification may affect the price or delivery time of the product. If objectively such increase in the price or delivery time is duly justified by the Supplier, the parties will negotiate in good faith a balanced adjustment regarding to the price (higher or lower) or any other appropriate adjustments as a consequence of the change.

19.3. The Supplier may not introduce any adjustments, modification or change of any type, including economic, technical, delivery and the rest of conditions, without prior written consent of IDNEO.


20. Severability

20.1. The illegality, invalidity or nullity of any of the clauses in the General Conditions will not affect the validity of the rest, provided the parties’ rights and obligations are not affected in a substantial manner. Such clauses will be replaced or construed with other provisions of the General Conditions that are valid and have the same aims as those that are replaced.


21. Social Responsibility

21.1. In addition to all applicable laws and regulations to be observed by the Supplier, it is also Supplier’s obligation to respect social responsibility duties, specially but not limited to requirements based on Universal Declaration of Human Rights (UDHR) proclaimed by the United Nations General Assembly in Paris on 10 December 1948 and International Labor Organization (ILO) conventions proclaimed to respect employees’ rights, age and working hours limits, etc.


22. Forum and Applicable Law

22.1. The Parties agree to submit all conflicts regarding the interpretation and/or application of purchase orders to the courts of the city where the IDNEO company which is party to the order purchase has its domicile, waiving any jurisdiction to which they may otherwise beentitled.

22.2. The parties agree that the law of the forum shall apply to the relevant dispute.

Quality & Environmental Policy

The Idneo mission is to deliver engineering services to our customers including development, validation and production. We are working continuously to improve our organization, process, and skills of our team to be world class in our sectors. Our value is based in a compromise with the excellent quality and customer focus mindset together with a continuous improvement attitude.

Our principles are summarized on:

  • Do the things right at first attempt
  • Customer expectations must be exceeded, meeting all the applicable regulatory and legal requirements and maintaining the effectiveness of the Quality Management System
  • Ensure environmental protection, preventing pollution and minimizing our environmental impact
  • The skills of our team should be adapted to the activities developed
  • The things should be done at correct time
  • The environment of the working place must be adequate
  • Everyday continuous improvement must be considered
  • Errors may happen but only once

In order to get the accomplishment of our principles, Idneo has promoted several activities fixed in the Idneo Quality System (IQS) which is deployed through the Idneo Quality Manual (IQM).

Main activities to maintain the effectiveness of the QMS are based on:

  • Selection of best suppliers based on Idneo Supplier Quality System
  • Effective development procedure fixed by Idneo Development System
  • Strong involvement on customer requirements identification
  • Continuous risk management monitoring
  • Training and continuous assessment of whole team
  • Promote best manufacturing practices based on Idneo Manufacturing System
  • Foster the teamwork, appropriate information flow and recognition of achievements

Occupational Health and Safety is a fundamental part of our work; that is the reason why we compromise to support and fulfil the policies and regulations related to the preservation of our staff’s health.

The respect for nature and the observance of the universally declared principles of pollution prevention and control, shall be kept as a frame of reference for the development of our activities.

The development of our organization, can and must walk alongside the preservation of the environment and the mitigation and adaptation to climate change.

Idneo is committed to its surroundings and its management is committed to the promotion of sustainable development, the rational use and optimization of natural resources, the improvement of recycling the usage of renewable energies and the assessment of waste materials, in order to minimize the environmental effects, produced as a result of the activity we carry out in our centers.

All the efforts of the Idneo Management are conducted to complete all the activities described on the Idneo Quality Manual in order to accomplish our quality principles with the expectation to obtain the recognition from our customers as a best world class partner.

This policy applies to all Idneo activities at all locations, is shared with all the Idneo team, customers, partners and suppliers, and will be reviewed periodically at management review meeting.

Manual de Calidad del Proveedor

Puede descagar nuestro Manual de Calidad del Proveedor en formato PDF.

Política de Calidad y Medioambiente

La misión de Idneo es brindar servicios de ingeniería a nuestros clientes, incluido el desarrollo, la validación y la producción. Trabajamos continuamente para mejorar nuestra organización, procesos y habilidades de nuestro equipo para ser referentes en nuestro sector. Nuestro valor se basa en un compromiso con la excelente calidad y la mentalidad de enfoque al cliente junto con una actitud de mejora continua.

Nuestros principios se resumen en:

  • Hacer las cosas bien al primer intento  
  • Se deben superar las expectativas del cliente, cumpliendo con todos los requisitos normativos y legales aplicables y manteniendo la eficacia del Sistema de Gestión de la Calidad.
  • Asegurar la protección del medio ambiente, prevenir la contaminación y minimizar nuestro impacto ambiental.
  • Las habilidades de nuestro equipo deben adaptarse a las actividades desarrolladas
  • Las cosas deben hacerse en el momento correcto.
  • El entorno del lugar de trabajo debe ser adecuado
  • Se debe considerar la mejora continua diaria
  • Pueden ocurrir errores, pero solo una vez
  • Para conseguir el cumplimiento de nuestros principios, Idneo ha impulsado varias actividades fijadas en el Idneo Quality System (IQS) que se despliega a través del Idneo Quality Manual (IQM)

Las principales actividades para mantener la eficacia del SGC se basan en:

  • Selección de los mejores proveedores en base al Sistema de Calidad de Proveedores de Idneo
  • Procedimiento de desarrollo efectivo fijado por Idneo Development System
  • Fuerte participación en la identificación de los requisitos del cliente
  • Monitoreo continuo de la gestión de riesgos
  • Formación y evaluación continua de todo el equipo
  • Promover las mejores prácticas de fabricación basadas en Idneo Manufacturing System
  • Fomentar el trabajo en equipo, el flujo de información adecuado y el reconocimiento de los logros.

La Seguridad y Salud en el trabajo es parte fundamental de nuestro trabajo; esa es la razón por la que nos comprometemos a apoyar y cumplir con las políticas y regulaciones relacionadas con la preservación de la salud de nuestro personal.

El respeto a la naturaleza y a los principios universalmente declarados de prevención y control de la contaminación, se mantendrá como marco de referencia para el desarrollo de nuestras actividades.

El desarrollo de nuestra organización, puede y debe caminar junto a la preservación del medio ambiente y la mitigación y adaptación al cambio climático.

Idneo está comprometida con su entorno y su dirección está comprometida con la promoción del desarrollo sostenible, el uso racional y optimización de los recursos naturales, la mejora del reciclaje, el uso de energías renovables y la valoración de los materiales de desecho, con el fin de minimizar los efectos ambientales, producidos como consecuencia de la actividad que desarrollamos en nuestros centros.

Todos los esfuerzos de la Dirección de Idneo se realizan para completar todas las actividades descritas en el Manual de Calidad de Idneo con el fin de cumplir con nuestros principios de calidad con la expectativa de obtener el reconocimiento de nuestros clientes.

Esta política se aplica a todas las actividades de Idneo en todas las ubicaciones, se comparte con todo el equipo, clientes, socios y proveedores de Idneo, y se revisará periódicamente en la reunión de revisión de la dirección.

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